The main strategic commitment of the company “EXPANDA DOOEL Skopje” is to be recognized for the quality of service, logistics and distribution in the area of Distribution, logistics, warehousing and wholesale and retail of tobacco products and non-combustible alternatives to cigarettes, telecommunications products and Retail trade in non-specialized stores mainly with food, beverages and tobacco.
“EXPANDA DOOEL Skopje” has established a mission and vision:
MISSION
To be dedicated and to provide the best distribution and logistics in distribution. To deliver the easiest supply to customers on the market with high quality products and long-term relationships with our business partners. To make the purchase the fastest, with the easiest and most pleasant experience possible – made possible by the pioneering ideas of our employees. To provide the best and highest quality service to consumers in retail outlets.
VISION
To become the best distribution center in the region with a wide portfolio of VIA Expanda products
“EXPANDA DOOEL Skopje” will achieve this by:
– Observing and understanding the purpose and context of the organization and harmonizing the Quality Management System (QMS) in accordance with the requirements of the ISO9001 standard;
– Establishing goals for the Quality Management System (QMS) and a plan for their implementation;
– Respecting customer requirements and applicable legal requirements;
– Continuously studying the needs and expectations of interested parties in order to understand them and adapt the organization to them;
– Continuously responding to customer requirements and increasing customer satisfaction;
– Organizing all activities in the organization as a network of processes with clearly defined input and output elements in which everyone has appropriate obligations that they must fulfill, i.e. which they must fully and at all times manage;
– Taking into account risks and opportunities when making decisions;
– Continuous improvement of all processes, services in order to continuously improve the Quality Management System (QMS) in accordance with the requirements of ISO9001.
All employees, led by the top management, in accordance with the requirements of ISO9001, will respect and apply the above principles in their daily work, aware that the success of the organization depends on them.
The organization understands the maintenance and continuous improvement of the established Quality Management System (QMS) as a priority.
“EXPANDA DOOEL Skopje” conducts periodic reviews of the quality policy and the Quality Management System (QMS) in accordance with the requirements of ISO9001 in order to ensure that it is aligned with the goals, context of the organization and is always of great importance and appropriate for the organization.
The quality policy is adequately communicated and understood by all employees of “EXPANDA DOOEL Skopje”.
The quality policy is public and available to all interested parties.